SHIPPING & RETURNS
Postage & Freight
Melbourne Pen Depot delivers FREIGHT FREE using Australia Post Regular mail.
There is no tracking available for this method of delivery.
Please understand that WE don't deliver your parcel. This is done by Australia Post.
We are not responsible for delay or loss.
You may choose Registered Post or Express Post at an additional charge.
You will receive a tracking number and insurance with these services.
We make every effort to pack your order to avoid damage.
Returns
Any return claim regarding a damaged, incorrect or faulty product must be made within 2 working days of receipt of the item.
PRIVACY NOTICE
Who we are
The website is operated by Melbourne Pen Depot.
We are an online business only. (since August 2016).
We commenced trading at 7 Block Court,Melbourne in January 1960 and relocated in June 1985 to the Chadstone Shopping Centre. We traded at Chadstone for 31 Years! We are family owned and run.
Our address is PO Box 139, Caulfield South 3162
You can also reach us by email at info@melbournependepot.com.au or
by phone 0412 35 2246
Information collected
We only ask for your personal information when it is required to respond to an enquiry you have submitted on our website or to subscribe you to our email newsletter.
This information is only used to fulfill your request and isn't passed onto any 3rd party.
You may contact us at anytime to find out what personal information we have recorded and to request the information be changed, updated or deleted.
We only record your email address to send our invoice or any other infrormation relevent to your purchase.
If you have given us your email address in the past but no longer want to receive our correspondence , please email us at info@melbournependepot.com.au